Facade Club — Terms and Conditions of Sale and Use
Last updated: 21/07/2026

Facade Club is a trading name of Yellowbear Ltd, a company registered in England and Wales (company number 13405702), registered office Forma House, 40 Bowling Green Lane, London, England, EC1R 0NE, VAT number GB 393 5980 46.

You can reach us at hello@facadeclub.com. A person will answer.

These terms apply when you use our website and when you order from us. We sell to consumers in the United Kingdom, Ireland, France, Germany, Belgium, the Netherlands and Austria. Nothing in these terms affects your statutory rights under the law of the country you live in, and where the mandatory consumer law of your country gives you greater protection than these terms, that law prevails.

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1. What we sell

We create personalised artwork of a place — usually a home or another building that matters to you — based on a photograph you upload, rendered in one of our house styles. You can order the artwork as a physical print (framed or unframed) or as a high-resolution digital file.

Every physical product is made to order and personalised to your specification. We do not hold stock; your print does not exist until you order it.

2. How the artwork is made — AI transparency

Our artwork is created digitally from your photograph using AI image-generation tools that we art-direct with our own styles, prompts and rules. The creative direction is ours; the rendering is machine-assisted. We tell you this here, on our FAQ, and it is inherent to how the product is presented. The artwork is a stylised artistic interpretation of your photograph, not a photographic reproduction.

3. The preview is the proof

Before you pay, you create and see the exact artwork (shown with a watermark) that will be printed or delivered. What you approve on screen is what we produce. Please look at it carefully before ordering — check the details that matter to you.

Two honest caveats:

• Colours on screen can differ slightly from print because every display is calibrated differently. Minor colour variation between your screen and the printed piece is normal and is not a defect.
• The number of times you can regenerate or restyle the artwork in the configurator may be limited.

4. Your photograph — what you promise us

When you upload a photograph, you confirm that:

• you took it yourself, or you have the right or permission to use it;
• it does not infringe anyone else's rights (copyright, privacy, or otherwise) and is not unlawful, offensive or abusive;
• it does not primarily depict identifiable people (our product is about places, not portraits);
• it is not an image of a protected landmark or building whose reproduction is restricted.

We may decline to process an image that we reasonably believe breaks these rules, and we may stylise away or remove third-party branding (for example shop signage) from the artwork.

You keep all rights in your photograph. You grant us a limited licence to store and process it solely to create your artwork, produce and fulfil your order, and provide customer support. We do not sell your photograph, share it for others' marketing, or use it to train AI models. See our [Privacy Policy] for full details, including deletion on request.

5. Ordering and when the contract is formed

Your order is an offer to buy. The contract is formed when we send you an order confirmation email. We may decline an order (for example, where we suspect fraud, where the photo breaches section 4, or where a pricing or technical error has occurred); if we have already taken payment, we will refund it in full.

6. Prices and payment

Prices shown include VAT at the applicable rate. Delivery costs are shown at checkout before you pay. Payment is taken at checkout through our payment provider. We may change prices at any time, but changes never affect an order already confirmed.

If an obvious pricing error occurs (a price that is plainly wrong), we may cancel the affected order and refund you in full.

7. Production and delivery

Every piece is made to order and printed close to you — we produce in the UK and the EU rather than shipping across oceans. Most orders arrive within one to two weeks; a delivery estimate for your address is shown at checkout. Full details, including what happens if a parcel goes missing or arrives damaged, are in our [Shipping & Delivery] policy.

The products become your responsibility once delivered to the address you gave us. Ownership passes on receipt of full payment.

8. Cancellation, withdrawal and returns

Personalised prints. Because each print is made to your specification and personalised from your photograph, the statutory right of withdrawal (the usual 14-day cooling-off right) does not apply, in accordance with regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013 and Article 16(c) of the EU Consumer Rights Directive 2011/83/EU. We therefore cannot accept change-of-mind returns on prints.

Digital downloads. When you buy a digital file, you consent at checkout to immediate delivery and acknowledge that you thereby lose the 14-day right of withdrawal once delivery has begun (regulation 37 of the UK Consumer Contracts Regulations 2013; Article 16(m) of Directive 2011/83/EU).

Changing or cancelling before printing. We send orders to production quickly, so there is a short window. Contact us as soon as possible; if your order has not gone to print, we will happily change or cancel it and refund you.

Faulty, damaged, or not what you approved. If your order arrives damaged or defective, or is materially different from the artwork you approved, we will re-print and re-send it free of charge, or refund you. Send us a photo of what arrived within 30 days. This is a promise on top of — never instead of — your statutory rights (in the UK, under the Consumer Rights Act 2015; in the EU, your legal guarantee of conformity of at least two years under national law implementing Directive (EU) 2019/771). Full details are in our [Returns & Refunds] policy.

9. Digital download licence — personal use only

When you buy a digital file, we grant you a perpetual, non-exclusive, non-transferable licence to use the artwork for personal, non-commercial purposes. You may:

• print it for your own home, in any size and any number of copies;
• print it as a gift for someone else;
• keep private copies and backups.

You may not:

• sell, license, or redistribute the file or prints of it;
• use the artwork commercially (including in advertising, on products for sale, or in a business's marketing);
• mint it as an NFT, submit it to print-on-demand marketplaces, or use it to train AI models;
• claim authorship of the artwork.

If you would like a commercial licence (for example, a café or estate agency wanting to use artwork of its own premises in marketing), write to us — we are open to it, it just needs a separate agreement.

10. Intellectual property

As between you and us, we (and our licensors) own the intellectual property in the artwork styles, the website, the configurator, and the generated artwork. You own your photograph. When you buy a print, you own the physical object; when you buy a digital file, you receive the licence in section 9. We may not use your artwork in our own marketing without your consent.

11. The configurator and your account

Preview artworks are watermarked and are provided so you can decide whether to order — downloading, screenshotting for reuse, or attempting to remove watermarks is not permitted. Generation limits apply. If you save artworks to an account, keep your login details secure. We may suspend access for abuse of the service (for example, attempts to generate unlawful content or circumvent generation limits).

12. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law — including your statutory consumer rights.

Otherwise, we are responsible for foreseeable loss and damage caused by our breach of these terms or our failure to use reasonable care and skill, and our total liability in connection with an order is limited to the price you paid for that order. We are not liable for business losses; we supply products for private use only.

We are not responsible for delays or failures caused by events outside our reasonable control, though we will tell you as soon as possible and you may cancel undelivered orders affected by a long delay for a full refund.

13. Complaints and disputes

If something is wrong, please tell us first at hello@facadeclub.com — a person will read it and we will do our best to put it right.

We are not obliged to, and do not currently, participate in alternative dispute resolution (ADR) before a consumer arbitration board, but we will consider ADR case by case where we cannot resolve a complaint directly. (The EU's Online Dispute Resolution platform was discontinued in July 2025.)

14. General

If any part of these terms is found unenforceable, the rest remains in force. These terms are personal to you and your order. We may update these terms from time to time; the version in force when you order is the one that applies to that order.

15. Governing law

These terms are governed by the law of England and Wales. If you live in Ireland, France, Germany, Belgium, the Netherlands or Austria, you also benefit from any mandatory consumer protections of the country you live in, and you may bring proceedings in the courts of that country.